The Guardian · business

‘Baggage reclaim was pandemonium’: passengers hit by airport IT chaos in UK recount their ordeals

From hours stuck on planes awaiting takeoff, to sleeping the night on the floor at Heathrow. Here are some travellers’ experiences More than 2,000 flights have been cancelled after an air traffic control system failure…

If you want the whole piece, that’s at the paper. We only keep the nut graf.